Terms & Conditions - F

Click Here for PDF Version

What is covered

• Warranty Coverage:
1. Akia Screens provides a warranty to the first retail purchaser of its products if bought new from an authorized dealer or reseller in the U.S. or Canada.
2. Standard Customers: The product is warranted against defects in workmanship and materials for 2 years from the original purchase date.
3. ENR-G® program for Educational, Non-Profit, Religious, or Government Organizations: The warranty extends to 3 years for products purchased directly by these organizations in the U.S. or Canada.
• Regional Coverage:
1. Customers in Canada, Hawaii, Alaska, and Puerto Rico are covered for parts and replacement screens at no charge.
2. Costs such as freight, taxes, and duties imposed by customs are not covered by the warranty.
3. Akia Screens cannot provide prepaid shipping labels (call tags) for locations outside the 48 continental U.S. states.
• Refurbished Products:
1. Refurbished products purchased directly from Akia Screens are covered for 90 days from the original purchase date.
• Proof of Purchase:
1. For warranty service, you must provide proof of purchase and the product's serial number.
2. Please check with your dealer for the specific warranty policy in your region, as it may vary.

How to Get Service

If your product becomes defective during the warranty period, please follow these steps:

• Visit the Warranty Technical Support Request Form to submit a warranty claim.
• You will need to provide:
1. Proof of purchase.
2. The product's serial number.
3. A detailed description of the problem with your screen.
4. Videos and pictures

An Akia Screens representative will review your claim, determine if the product requires service, and provide you with further instructions on how to proceed.

Missing Parts Policy

• Reporting Within 7 Days:
  If your product is missing parts, Akia Screens will replace the part at no charge, including shipping and handling (US Only), provided that you report your claim within 7 days of receipt.
• Reporting Within 30 Days:
  If you report your claim after 7 days but within 30 days of receipt, Akia Screens will replace the part at no charge, but you will be responsible for the shipping and handling costs.
• Reporting After 30 Days:
  If you report your claim after 30 days of receipt, you will bear all costs associated with replacing the part, including shipping and handling.
• Canadian Customers:
  The warranty covers the replacement of missing parts. However, Canadian customers are responsible for covering the shipping costs, as well as any taxes and duties imposed by customs on replacement parts and screens.

Returns and Exchanges Policy

• Return Merchandise Authorization (RMA):
1. If you need to return a product, Akia Screens will issue a Return Merchandise Authorization (RMA) Number.
2. The RMA Number is valid for 15 days from the date of issue.
3. A valid and visible RMA Number is required for any returns to be processed.
4. Returns without a valid RMA Number may be refused.
• Return Shipping & Packaging:
1. You are responsible for the cost of returning the item.
2. Ensure the product is properly packaged to prevent damage during transit.
3. Improper packaging can seriously damage the screen and will void warranty coverage.
• Processing of Returns:
1. Upon receipt of the returned product, Akia Screens will, at its discretion, replace the product or part at no charge.
2. Replacement products or parts may be new or refurbished to Akia Screens' quality standards.
3. Replacement is subject to stock availability.
• Liability & Warranty Coverage:
1. Akia Screens’ liability for replacement will not exceed the original retail price of the product.
2. Replacement products and parts inherit the remaining warranty period of the original product.

What is not covered

• Warranty Limitations:
1. Non-transferable: This warranty only applies to the original purchaser and cannot be transferred.
2. Exclusions: It does not cover:
• Incidental damages (e.g., loss of time, use, or installation costs).
• Damage due to neglect, misuse, or abuse.
• Modification of the original product.
• Improper use or installation of non-Akia Screens products.
• Service by anyone other than Akia Screens.
• Abnormal environmental or mechanical conditions.
• Electrical issues, such as power surges, static, or natural disasters (e.g., lightning, fire, tornadoes).
• Warranty Repair Conditions:
1. Customer is responsible for shipping, customs fees, taxes, and duties.
2. Akia Screens may choose to repair or replace the product at its discretion.
• Freight Damage:
1. Akia Screens is not liable for freight damage unless the product was shipped directly from Akia Screens facility.
2. Freight damage must be reported to the vendor and carrier within 3 days of receipt. Failure to do so may result in you covering all costs.
• Legal Disclaimers:
1. This warranty is the only warranty provided and replaces all other warranties, whether express, implied, or statutory, including warranties of merchantability or fitness for a particular purpose.
2. Akia Screens is not responsible for any losses, inconveniences, or damages (including incidental or consequential damages) related to the use or inability to use the product, or loss of data or software.
3. Some states or jurisdictions may not allow these limitations or exclusions, so certain parts of this warranty may not apply to you.
4. This warranty gives you specific legal rights, and you may have other rights depending on your location.

International Warranty Policy

• USA and Canada:
1. Akia Screens provides warranty coverage only within the USA and Canada.
• International Warranty:
1. Warranty coverage outside of the USA and Canada is managed by Akia Screens' International Distributors.
2. For details on warranty coverage, terms, and conditions, please contact the Authorized Reseller or Distributor in your region.